Shipping policy
Shipping Policy
How long will my order take to arrive?
All orders are processed and shipped within 1–2 business days after payment confirmation.
Our standard delivery time within the United States is 2–5 business days, depending on your location.
Once your order has been shipped, you will receive a confirmation email with a USPS tracking number so you can follow your package’s journey in real time.
Please note: during high-demand periods (holidays, sales events, etc.), processing or delivery times may be slightly longer.
How does shipping work?
We ship all orders via USPS directly from our U.S. fulfillment centers to ensure fast and reliable delivery.
Once your order is dispatched, you’ll receive a tracking link by email. If you don’t see it in your inbox, please check your spam or promotions folder.
We currently ship only within the United States. All packages are carefully packed and inspected before shipping to ensure product quality and safety.
Where do you ship to?
We ship throughout the United States.
At the moment, we do not offer international shipping.
How much does shipping cost?
Shipping is completely free for all our customers — no hidden fees.
Do you offer free shipping?
Yes, free shipping is included in the product price.
How can I get my tracking number?
You will receive your tracking number by email once your payment is confirmed.
If you don’t see the email in your inbox, please check your spam or promotions folder.
What if I didn’t receive my order?
If you haven’t received your order within the expected delivery time, please contact us by email at support@welio.com, and we will assist you right away.
What if my package is lost or damaged?
If your package is lost or damaged, please email us at support@welio.com so we can investigate and resolve the issue quickly.
Can I change my shipping address after placing the order?
If you need to change your address on the same day the order was placed, please contact us immediately — we’ll do our best to update it before shipment.
Will all my items arrive together?
Yes, we ship all items in one package whenever possible.
How long does order processing take?
Order processing usually takes 1–2 business days before shipment.
What if I entered the wrong address?
If you entered the wrong address, please email us immediately at support@welio.com so we can try to correct it before the order ships.